User-panel support ticket
Suitable for subscription status, plan traffic, client connections, route changes, order billing and refund requests. After signing in, add details and outcomes to the original ticket.
Submit a support ticket
No email address required
Contact support for subscription and connection issues
Questions about accounts, plans, international routes, client connections, billing and refunds are handled through user-panel tickets. Questions and support history stay in the same conversation, making it easy to add details and check progress.
Support channels and when to use them
The available facts do not provide a verified public email address or Telegram account, so this page does not list unverified external contacts. Please use the user-panel ticket portal for service-related matters.
The available facts do not include a verified public email address. To avoid sending information to an unverified address, do not rely on third-party pages or forwarded messages for contact details.
Use a support ticket insteadTelegram
The available facts do not include a verified public Telegram account. For account, order or subscription matters, use the ticket record in the user panel.
Open user panelPrepare details based on the issue type
The more specific the description, the easier it is to determine whether the issue involves account status, client settings, route selection or billing rules. Submit only the information needed to handle the current issue.
Account and subscription
Include your username, current plan status and any message shown on the page. vpnLi uses a username and password for registration; no email address is required. If you cannot access the panel, describe the step where the issue occurs and do not include your password in the ticket.
Connections and routes
State the platform in use, the client's current status, selected route region, type of destination and any message shown when the issue occurred. Supported platforms are Windows / macOS / iOS / Android / Linux. If switching routes changes the behavior, include that as well.
Billing and plans
Provide the status of the relevant order in the panel and specify whether the issue concerns a monthly subscription, traffic reset, plan upgrade or traffic package. Monthly subscription traffic resets each month on the activation date; upgrade price differences are prorated by the remaining days. Traffic packages remain available until used and never expire.
Refund requests
If you are dissatisfied with your first payment, you may request a full refund within 14 days. Submit the relevant order and reason through the user panel; subsequent verification and the outcome will remain recorded in the ticket.
Processing order and response expectations
Tickets are handled according to the submission queue and issue type, with no fixed response time promised. Connection interruptions, unusual order statuses and refund requests require different information checks and may take different amounts of time.
Keep the conversation in one ticket
There is no need to create another ticket for the same issue. If the symptoms change, add the platform, route region, error message and steps already tried to the original record to keep the context together.
If further verification is needed, the ticket will request information directly related to the issue. After following the suggested steps, reply with the actual result. If the issue is resolved, note that in the original record so the case can be closed.
Service facts to check before submitting
Use the information below to determine whether the issue relates to plan rules, platform support or payment coverage.
Routes and devices
Coverage includes 90+ countries / 200+ routes, with unlimited simultaneous devices. Actual connection performance depends on the selected region, destination and local network conditions.
Plans and traffic
Monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Traffic resets monthly on the activation date; upgrade price differences are prorated by the remaining days.
Payments and refunds
Alipay / WeChat Pay / USDT are supported. If you are dissatisfied with your first payment, you may request a full refund within 14 days through a user-panel ticket.
Traffic package rules
Traffic packages remain available until used and never expire: ¥158/300GB, ¥358/1000GB, ¥658/3000GB.
Contact-related questions
Common guidance on the ticket portal, registration requirements and refund requests.
Do I need an email address to register?
No. A username and password are all you need. Keep your login details safe so you can access the user panel to view subscriptions and tickets.
What should I include if I cannot connect?
State the platform, client status, selected route region, type of destination, page message and steps already tried. Do not submit your password or your complete subscription details.
Where can I request a refund?
Sign in to the user panel and submit a ticket. If you are dissatisfied with your first payment, you may request a full refund within 14 days. Include the relevant order and reason in the ticket.
Can I submit the same issue more than once?
It is best to continue replying to the original ticket. Keeping additional information and outcomes in one record makes the issue history easier to review.
What public external contact methods are available?
The available facts do not include a verified public email address or Telegram account. Handle account, subscription, order and refund matters through a user-panel ticket.