Refund Window and Eligibility
vpnLi provides a 14-day refund guarantee: if the service does not meet your needs after your first payment, you may request a full refund within 14 days of the payment date. The window starts when the first payment is completed, and the submission time is based on the ticket record in the user panel.
This guarantee is intended for first-time paying users who want to assess whether international routes, supported platforms, and everyday connection methods meet their needs after actual use. Once an eligible order is verified, the full amount actually paid for the first payment order will be refunded. Repeat renewals, later add-ons, and orders submitted after the refund window are not covered by the first-payment refund commitment.
Using the account on multiple devices does not affect your ability to submit a request. vpnLi supports simultaneous use on an unlimited number of devices, but account use must still comply with the terms of service and may not be shared with unrelated third parties for resale or other prohibited purposes.
Ineligible Cases and Cases Requiring Further Review
The following situations do not constitute a standard first-payment dissatisfaction case. vpnLi may review order records, traffic records, and account status further and may reject the refund request when necessary:
- The request is submitted after the 14-day refund window;
- The request concerns an order other than the account's first payment, including renewals, duplicate purchases, or later add-ons;
- The account has resold subscriptions, profited from shared credentials, interfered with route operation, or otherwise violated the terms of use;
- Traffic usage has exceeded the applicable allowance, or abnormal methods were used to bypass normal metering or quota controls while continuing to consume route resources;
- The order information and payment record cannot be matched to the requesting account, and the requester cannot provide enough information for verification;
- A dispute has already been filed through the payment channel while the same refund request is also submitted to vpnLi.
Normal route switching, connection testing on Windows, macOS, iOS, Android, or Linux, and using the same account across different devices are not treated as abnormal behavior on their own. The review focuses on whether the order meets the first-payment condition and whether the account shows clear violations or unusual consumption.
Request Process and Required Information
Refund requests must be submitted through the ticket entry in the user panel. To support verification, open the ticket from the same account used to place the order and state the order for which you want a refund, the payment method, and the main reason. Do not provide personal information unrelated to the request.
The request should include the username, order identifier, payment record, and proof that can be used to confirm the transaction. The proof may retain the transaction time, amount, and order information, but should hide sensitive content unrelated to this review. For USDT payments, also provide the relevant transaction record and the network and address information needed to receive the refund, avoiding an unidentifiable payment caused by an inconsistent network selection.
After submission, vpnLi will verify the first payment time, order status, account usage record, and payment result. If information is missing, the ticket will request the necessary additions; refund processing may pause until the information is complete. Do not create multiple tickets for the same order, as scattered records can affect verification.
Return Methods and Settlement Timing
Once approved, refunds for Alipay and WeChat Pay are generally returned through the original payment channel. The actual settlement time depends on the payment channel's processing progress, and vpnLi does not provide an additional fixed settlement-time commitment for the channel. Check the billing record of the original payment account for the refund status.
Refunds apply only to the approved original order and will not be replaced with account balance, another package, or data allowance unless the requester actively selects another arrangement in the ticket. Once the refund is completed, the service benefits associated with that order will end. Any separate valid order on the account will be handled according to its own order record.
If the original payment channel cannot complete the return because of the account status, channel restrictions, or transaction status, vpnLi will explain the available verification steps in the ticket. The requester must ensure that the submitted information matches the original transaction and avoid sending the refund to an account whose ownership cannot be confirmed.
USDT and Other Special Cases
USDT transactions cannot directly reverse an original on-chain transfer in the same way as Alipay or WeChat Pay transactions. After approval, the network, amount, and refund address must therefore be verified against the original transaction record. The requester is responsible for confirming that the provided address can receive USDT on the corresponding network; an incorrect address or network may make the transaction unrecoverable.
If the payment record shows that the transaction is incomplete, was charged more than once, or does not match the actual payment, first submit payment proof in the ticket so vpnLi can verify the order status. A transaction whose receipt has not yet been confirmed is not handled as a completed-order refund; its payment status must be resolved first. For requests involving a payment-channel dispute, keep the ticket record consistent with the information submitted to the channel.
This policy applies together with the terms of use. If a request involves account violations, an unusual transaction, or a dispute over order ownership, the decision will be based on verifiable order records, payment records, and service usage records.